The Meeting Place > Hot Topics > What's your excuse for the chaos airlines?

What's your excuse for the chaos airlines?

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JanYLC
2 yrs ago

Who could have predicted a return to travel would be handled so badly?

We have been urged to start going on holidays again to boost the tourism industry and yet when we do it's a complete mess.

The airlines must have known how many people were booked to fly out of Sydney, yet failed by any measure to prepare for them, then the Qantas boss blames the passengers themselves.

Poor form. 

By the way, Qantas was the biggest recipient of the Jobkeeper payments in Australia, putting its hand out for $856 million of taxpayers' money. 

Yet they can't manage to find enough staff to work for check-in in the school holidays.

Something doesn't add up.

 

3 comments
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Lucca
2 yrs ago

Teaching Qantas a lesson, going nowhere this Easter, turned my backyard into a Bali paradise, no airport, no queues, no lost luggage, no infectious yobbos. 

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bobm
2 yrs ago

I sit and watch TV and along comes Qantas Alan Joyce with his general excuses why it is Qantas not up to scratch.

Did he sack 2500 staff? Do you think these people would come back to Qantas after that? He must be dumb to think they would return as they could not rely upon Qantas to provide some type of work security.

On top of that Qantas attitude to all those people who have a "so called credit due to Covid19" being ripped off when the customer tries to book a fare using their credits. Strange, check out flights times and costs, then try to book. The customer is redirected to another area and the price of the same flight is jacked up by another 20% wanting to use their credits. Good customer service and PR.

Try to contact Qantas via the phone, what a joke. Alan Joyce has some lame excuse why customer service is up the creek, however it is the customers fault due to the lack of customer service.

Yes, it will not be to far away when Qantas will not have to worry about the lack of customer service as there will not be any customers flying with Qantas.

I am still trying to get a refund for a fare booked and paid for July 2019, some 6 months prior to any Covid19. Can not get any response from Qantas via an email or a return call and you can't call Qantas as they will not or can't answer the phone under 4-5 hours. The excuse by Alan Joyce " Qantas is short of Customer Services Officers" I wonder why when he sacked 2500 of them

Big W may be able to help him out with a booked called "Run an Airline for Dummies", they have many other books such as "Customer Service for Dummies"

 

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bobm
2 yrs ago

JanYLC mentions Job Keeper amount $856 million. Some words around town the figure is close to $1.6 billion. Alan Joyce, from what we hear through the press etc, still takes home anywhere between $20-$23million pay packet year.

No wonder he went from Ryanair? to Qantas. Could you imaging what Ryanair? would pay. It would be nowhere the figure with Qantas

Time to up sticks and off to Bonzer, the new airline to help them out for a Gov hand out

3 comments



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