Why you should always check your shopping docket
You load up your supermarket basket or trolley, cross check that you have everything on your list, power through the checkout and hit the road. If that's you, you've forgotten a very important step - check your docket to ensure the prices are correct. Here's why.
A customer in NSW posted her shocking experience on Facebook - she had been charged $333 for an item that should have cost $17.
“When I went to pay, the cashier said to me that will be $471,” she wrote. “My reply was no way those groceries cost that amount... I noticed straight away a deli item that had scanned at $333 should have only been $17.”
The customer says she should have received the incorrectly scanned item for free, but was “ignored”.
The supermarket later confirmed that indeed she should have received the item for free.
Another customer added to the Facebook conversation revealing his wife had been charged $254.74 for three cabanossi sticks.
“Happened to wife yesterday, got item for free ...” the shopper wrote, sharing an image of the receipt.
Woolworths has apologised for the incidents saying “technical errors such as this are rare, and we’re looking into what may have caused this".
The sting in the tail is that such big mistakes are instantly recognisable, but what if incorrect prices are only wrong by a few dollars or cents? We shop for bargains but we need to make sure we are receiving bargains. Check your docket!
Have you had a similar experience?
Always, always, check. I can't understand why people refuse to take their docket. The number of errors I've found over the years is enormous and the amount I have saved accordingly is well worth the effort of checking the price of every item - usually about one overcharge per week, at least receiving the difference between the correct price and the overcharge, often resulting in a total refund and a freebie. I strongly object to the store practice of asking if the customer wants the receipt. Issue, not discard, should be routine.