Telstra service
Last wednesday (1 June) my electricity was cut off.
I waited for a while to see if it came back on so when it stayed off I went to ring the supplier but found my phone was dead also.To make matters worse I tried to ring on my mobile but the battery went flat.
I went for a drive and saw that a dozer had ripped up the telephone cable near the telephone exchange.
Later when the power came back on I charged my mobile ans phoned Telstra.
I got the usual hard to understand Indian and explained to him about the damaged cable and the location of it.
He assured me that he would phone me back shortly with an update to my service.
I am still waiting for this call. I am not sure what he meant by "shortly" but I would not consider 6 days to be shortly.
A few days ago I was pleased to see a Telstra van at the scene of the damaged cable .... and then it disappeared having achieved nothing.
The damaged cable has copper conducters with paper insulation and a lead sheathing.
After 2 days of rain the paper insulation is now useless meaning more work is required than previously.
David Thodey keeps telling us how he is improving customer service but I am yet to see ANY decent service.
My phone and surrounding neighbours phones are still not working.
That is well justified criticism fwed. The Government that you voted for
many years ago installed these cables & made sure that no other
Company could compete. They then sold the shares for about 1 1/2 times
their current value. You now have the choice of using any number of other
suppliers for your land line. Because of the Gov. regs. all these suppliers
are using the same cable at a rate that loses Telstra money. Optus have
the right to install opposition cables at an estimated cost of $15B. Why
do you think they haven't done it?