Supermarket opens up delivery and pick-up windows
Woolworths will open up tens of thousands of extra weekly home delivery windows for its online customers from this week.
The extra capacity will be fulfilled out of hundreds of Woolworths supermarkets across Australia and a new ‘pop-up’ delivery hub in Notting Hill, Melbourne opening at the end of the week.
In supermarkets, Woolworths team members will hand pick online orders for customers before passing onto Sherpa and Drive Yello couriers to fulfil the delivery. These orders are capped at 40 items and will be delivered next day.
Sherpa and Drive Yello have signed up more than 5000 new delivery drivers onto their on-demand platforms to help meet the soaring demand for online groceries.
Together with recent increases out of the existing home delivery network, Woolworths has now doubled its online capacity over the past month.
WooliesX managing director Amanda Bardwell said: “We’re seeing a big increase in demand for home delivery as more and more customers seek to limit their outings in the community.
“While our first priority remains the most vulnerable in the community, we can now serve many more of our regular online customers, including delivery unlimited subscribers, as well.
“We’ve worked hard behind the scenes to find innovative ways to provide much-needed additional delivery capacity across Australia.
"In partnership with Sherpa and Drive Yello, we now have a highly flexible and scalable way to meet the needs of many more of our online customers in the weeks and months ahead.”
Woolworths continues to offer Community Pick Up from more than 850 supermarkets across Australia. This allows customers to place a pick up order online for themselves or on behalf of another member of the community.
In March, Woolworths introduced an $80 Basics Box of meals, snacks and essential items to simplify online ordering for customers in need. These boxes - which can be ordered by customers directly or on behalf of someone in need - are packed by DHL and delivered by Australia Post within two to five business days.