It pays to complain
Here is an email I recieved today after hating the new bottles without handles--so hard to hold.
26 November, 2009
Dear Ms xxxxxxxxxxxxxx
Within the last 12 months you contacted Colgate-Palmolive in relation to the design of our Dynamo 2x Ultra Concentrate bottle. As a result of the feedback received from yourself and other consumers, we are pleased to advise that we are re-designing this bottle to include a handle from early 2010.
We sincerely thank you for taking the time to share your comments with our company, as we actively take the time to listen to our consumers and resolve to act on feedback where we can.
We anticipate the improved design with a handle will be available from your preferred retail outlet from February 2010.
Thank you for your patience while we bring this improved design to the market. We hope that once you have had the opportunity to try the improved bottle that you to continue to share your feedback with our Company via our Consumer Information Service on 1800 802 307 or at www.colgate.com.au.
Yours sincerely
Mirjana Stritar
Consumer Affairs Representative
Colgate-Palmolive
AUMXS1AU/cl
020506696B
A nice letter and great to see a company that actually LISTENS to its consumers.