Housing NSW

Noticed a blog by Kaye - how difficult it was to get onto the "report a problem" phone number at Housing NSW, in fact on Friday, I phoned them, as I had been instructed, only to get the message, "We've got too many calls to attend to your problem - phone back at another time!", then they hung up. I've had a problem since 27th March 2009. Had water leaking into my second bedroom - probably from the bathroom area. Since then, I've had the carpet in the bedroom ripped up, the sliding wardrobe doors and the track taken up/off and placed against the wall, by one of their workmen/plumbers. Been contacted by the Housing NSW people - if no-one contacts you in a week's time- contact us again. Been there, done that. I'd just like to get my house back in order again. The bedroom is totally unusable. Spent hours just getting stuff up, out of the way of the water. I'm just so unhappy. Meanwhile, I got a letter from the Minister for Housing - We're doing great things! How about just fixing the leak, getting the carpet down, putting the doors back on, and just letting me use the room?

4 comments

That is poor service Bev. You have to feel frustrated. There are many jobs needing to be done why do they not employ more people to do them instead of the handouts for people doing nothing. I could just off the top of my head name many many places where employing people would help everyone and give people pride in having a paid position. The Community in general would feel safer with more people employed to look after public places and clean them up to boot etc. etc. and when anything breaks down people to steop in and fix the problem instead of like you waiting and waiting.

Unfortunately, that is the Housing NSW way of doing things. They get the cheapest contractor they can and that's it. The water has stopped, the plumber did something, but now I just have to wait. I'll do that until 27th May, then I'll pay for the work to be done myself. Quite used to doing that too, just have to let them know I've done it, or they send a bill for the work the contractor has been denied.

Maybe take it to ACA or such Bev-- ?

That is the absolute last resort - have sent an e-mail to the Minister of housing. No reply of course. Have made phone calls to the local office - not their responsibility, but I should get a reply from the "other" people, by tomorrow. If not, phone the contact centre again. All the people I have spoken to have the reports on the computer, and can see what the problem is. It's like chasing your tail - almost get within it, but just not quite. I will continue my phoning and e-mail addresses, but I feel that it will be of no use. Unless I am prepared to pay for the repairs, I may well wait several months. Then, if I do pay for the repairs, I may well be "fined" for doing it. Feel like I can't win, no matter which way I choose to go.

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