Customers ALDI supermarket trick angers other shoppers

aldi checkout

One of the ways ALDI keeps its costs down is by making you pack your own bags or boxes.

That super fast conveyor belt also gets you out of the store much faster.

It's a common bugbear for many ALDI loyalists.  

One ALDI customer has found the solution to slowing down the checkout process.

It's simple yet ingenious and for some, a godsend. For others, it's attracted a fair share of flak on Facebook.

This customer has shared this photograph of how she spaces each grocery item out on the conveyor belt, claiming her technique gives her the time she needs to pack her items at the other end of the checkout.

The shopper deliberately spaced out the groceries on the conveyor belt so they had ‘time to pack’.

Credit: Facebook

She captioned the photo: “In your face Aldi! Just so we got time to pack!”

Her 'hack' has sparked an intense debate, with many praising the tactic and others accusing her of being “selfish” and “annoying”.

“Stop trying to pack your bags at the checkout. Put your groceries back into your trolley after they’ve been scanned and pack them at the packing area like you’re supposed to,” said one.

“You don’t need to do stupid things like this if you just follow the rules.”

“People like you packing their bag at the register is so annoying and selfish. Try packing at the bench like everyone else,” said another.

“If you are selfish enough to do that I hope they really throw them at you," added a third.

ALDI shoppers are meant to load their groceries back into their trolleys and pack them into bags at the designated packing area. Credit: Facebook

They kept on coming, too.

“Common sense using a trolley isn’t too difficult. Wake up morons or, better still, go back to Woolies and pay a lot more.”

“Meanwhile, there are 20 customers behind you.”

“How childish.”

While new to many, the tactic is not new to ALDI workers.

“When I worked at ALDI and people did this, I would hold the first item back from the sensor with my arm until everything piled up,”  said an ex-ALDI employee.

Many said the idea was 'genius'

“Great idea. Might try it next time I don’t feel like taking on the ALDI ninja fast cashiers lol,” said a fan of the tactic.

What do you think of this tactic Are you an ALDI shoper? Would you use such a technique? Do you have any tips for shopping at ALDI?

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20 comments

I do not work for Wollies or Coles, so I don´t use the self serve check outs because they sacked 8 casual staff from each shop the put these monstrosities in, less working casuals and students with part time work.

Aldi has probably 8-9 other Australians in work for each check out staff, not to mention the products that are made in Australia, except may be the frozen mixed veges that come from china through New Zealand.

About 5 percent of our regular shopping comes from the other 2.

Almost all the things Dougal says is a good reason to shop at ALDI.

Dugal, it's frugal here. Your problem is that you don't shop at Aldi enough to know where things are. It's all logical and easy to remember. Why do you want to pay for staff in the aisles, they are not needed at all. Just remember where product is. Why do you want self serve? it is slow, needs a staff member to play statues and attracts criminals or thieves. If a price in Aldi is 2.09 then in Safeway it is 2.50. So whats the drama about9?

If it wasn't for the duty I have to my disabled friend to shop in Aldi on her behalf, I wouldn't set foot in their stores for the reasons I outlined.

In regard to self-serve, in Woollies and Coles they are installed to maximise customer service and manned by store staff to assist cutomers; because those two retailers put customer service and satisfaction ahead of staff costs.

Aldi has the reverse phycology where maintaining the absolute minimum staff is regarded as more important than the customer.

So when they have only one register open with a long queue, Aldi thinks it's better for the customers to waste their time queuing than for Aldi staff to assist customers at the self-serve for a quick getaway.

That's the same reason they don't have a service desk for returns and queries; Aldi reasons that it's far more important to have minimum staff numbers than to provide specialised assistance to customers.

As to not having product signs in the aisles, I can only guess that it was decided that saving the printing, installation, and maintenance costs of the signs was more important than customer service; ie: customers aren't children or geriatric, they should remember where things are.

In regard to every item's cost ending with 9c, one day a retail consultant will advise Aldi that they are losing thousands per annum via credit card sales by pricing a 30c item at 29c etc. to fool customers that they are getting a bargain.

Finally, I'd prefer to pay an overall say $1 to $2 more on my shopping at Aldi's competitors to have an extra hour of my precious time on this Earth.

We sighted one person do this at our local Aldi. There were at least 5 couples behind her shouting angrily. The only ones not angry were the staff. They are trained well.  
I have never felt any pressure at the checkout at this or any Aldi store to place articles in my  basket as I tend to be a bit slow. Happy to pack at the bench as I do it far better than anything seen at the majors. 

 

Sorry I really must be missing something, I do not get the $0.99 thing at all. If you are dissatisfied with Aldi don't go there and shop, very simple, don't whinge, walk. I'm sure Aldi would be shaking in their boots, missing out on all those big sales, $0.29, $0.79 and obviously the occasion $0.75. Holy Moses, how are they going to carry on when the big spenders, like yourself walk. Get a life !!! Jacka 

 

You didn't read my post properly; re-read it, I never shop at Aldi.

The only reason I go there is to shop for my disabled friend; otherwise I wouldn't set foot in the place

Jacka, Aldi is making millions from their 99 cents thing --imagine how many they are ripping off, every day forever  for just 1 cent a time

My shopping is 50/50 between Woolies and ALDI.  I'm always impressed by the way the Woolies staff pack my shopping into my little blue shopping bags.  At ALDIS, I just move over to the packing shelf and do it myself..   I always start with a Woolies trolley, as they're the only ones built to hold a shopping wheely thingie which I fill up with the shopping bags. (I travel by bus).

I'd rather shop at Coles or Woolies and use their self-checkout, at least I can take all the time I need and pack carefully. Waiting in a long queue at Aldi when I only have a few items and others have a full shopping trolley is annoying, to say the least. 

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