Comparison website Canstar has assessed 21 banks and 31 customer-owned banks to determine its award winners.

Canstar scored each bank on customer service satisfaction, ability to meet customer needs, value for money, communication, digital banking offerings, fees and charges, and interest rates.

ING was named bank of the year for the third year in a row.Canstar wrote: “ING continues to provide a competitive suite of banking products, including the ING Savings Maximiser which currently offers one of the best interest rates on Canstar’s database for savers of all ages who meet savings conditions. Canstar’s researchers also highlighted ING’s low-cost credit cards. On the home loan front, ING consistently offered low variable rates over the six-month period considered. ING also scored highly when it came to customer satisfaction.”

The customer-owned bank of the year award went to Great Southern Bank.

Canstar wrote: “Great Southern Bank has won the customer-owned bank of the year award for the first time. Canstar’s researchers said Great Southern Bank performed strongly in its deposit offering, which includes transaction accounts, savings accounts and term deposits. Great Southern Bank also offered competitive variable rate home loans and competitive personal loans for the period considered, including its unsecured personal loan.”

You can find more information here.

Have you been happy with the support and service you receive from your bank? Who would get your bank of the year award?