ACCC takes telcos to court over NBN speeds

Australia's three biggest internet service providers, Telstra, Optus and TPG are being taken to court by the Australian Competition & Consumer Commission (ACCC).

The ACCC is alleging that the providers made false or misleading statements in promotions of some of their plans to customers.

“Telstra, Optus and TPG each promised to tell consumers within a specific or reasonable timeframe if the speed they were paying for could not be reached on their connection. They also promised to offer them a cheaper plan with a refund if that was the case. Instead, we allege, they failed to do these things, and as a result many consumers paid more for their NBN plans than they needed to,” ACCC Chair Rod Sims said.

The allegedly false and misleading statements were made on the companies’ websites and in emails to consumers from at least 1 April 2019 to 30 April 2020 by Telstra and TPG, and at least 1 January 2019 and 31 December 2019 by Optus.

Has your telco failed to provide the NBN speeds promised to you?


NOT before time either --

In my opinion the fault lies with NBN who supply the internet

After all you cannot expect good speed on old copper wires.

Not always NBN, providers have to buy what they "think" they will need and on-sell to their customers, if they don't buy enough the service can suffer and obviously they don't want to buy too much as they won't sell it all.

The old copper wires can work well within a few hundred metres but it's true that a better network all round with optical fibre would be the best option for fast speeds.


Yes dead right Suze -- they cut corners and did it the cheaper way -- well they thought it was cheaper -- it will end up costing heaps more

Yes this service is really bad and we've been told we can pay extra to receive better .not good as is was before not a happy customer thanks Telstra.

I'm with Dodo, my pages load in basic because of slow Internet. I've complained and had my monthly bill reduced by $5 which to me is admitting they know full well customers are not getting what they were promised.

I found when I used my computer at my parents home in a country area with only dial up Internet it was so much faster, not a happy customer but it will never change no matter who the provider is while we still have the old copper wire to our homes.????

Once again the so called lucky country has managed to provide the slowest internet in the world even slower than 3rd world countries which have at least realised  how important it is the have a fast internet.  

We had the opportunity to do it properly but to save a few dollars we are now stuck with the NBN lemon.   There is talk of selling the lemon, by all means do, get rid of it and install something that won't make us the laughing stock of the world.  And what of these stories that tell of the enormous bonuses paid to NBN executives? for what?

Yes, Tood, it is to line their own darn pockets, same as always -- they never suffer.

I am using Vodafone via a Huawei wifi modem (upright rectangle box thing), has been fantastic, never have any issues and cost me $40 for 60 gb of data per month. 


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