ACCC takes telcos to court over NBN speeds
Australia's three biggest internet service providers, Telstra, Optus and TPG are being taken to court by the Australian Competition & Consumer Commission (ACCC).
The ACCC is alleging that the providers made false or misleading statements in promotions of some of their plans to customers.
“Telstra, Optus and TPG each promised to tell consumers within a specific or reasonable timeframe if the speed they were paying for could not be reached on their connection. They also promised to offer them a cheaper plan with a refund if that was the case. Instead, we allege, they failed to do these things, and as a result many consumers paid more for their NBN plans than they needed to,” ACCC Chair Rod Sims said.
The allegedly false and misleading statements were made on the companies’ websites and in emails to consumers from at least 1 April 2019 to 30 April 2020 by Telstra and TPG, and at least 1 January 2019 and 31 December 2019 by Optus.
Has your telco failed to provide the NBN speeds promised to you?